In many ways, 2020 taught us that we, as an industry and individually, are resilient. We are scrappy. We can think outside the box and persevere. We hit bumps in the road, got a few bruises, but most importantly, we got back up.
With so many people working and doing remote learning from home, people are consuming more energy, boy do homeowners need us now more than ever. We can have the unique privilege to simultaneously ease day to day strains in the home while making the world a cleaner, greener place.
To say that this year has been unique would be an understatement. Our industry and the world have been tested in ways that nobody could have imagined this time last year. None of us knew how this pandemic would affect us. Like so many, Soligent looked to our trusted partners and clients to gain insight into what they were seeing, feeling, doing. Our first reaction was, how can we help?
As in-person sales calls and events turned to remote video calls and webinars, and to Zoom became a common pronoun, we pivoted to learn more about this platform to ensure we could assist when needed. We wanted to keep in contact the best way we could. We wanted our industry to know we were here for them. We, together, could get through this.
And we did. From working with our manufacturing partners on innovating new product launches and supply and demand planning, we have been able to bring market security and hope. By reaching out to our clients we learned what pain points they were feeling. To help we introduced new tools and training opportunities to help them navigate a new way of connecting with homeowners.
As a company, our culture is highly collaborative. We pride ourselves on ensuring that each department not only has a say but is at the table to help shape growth and the customer experience. We too had to learn what it was to work remotely from each other. We too navigated sharing our living space with our workspace, office space with spouses, and children. It wasn’t always comfortable or easy, but we all worked together to find a new normal. Oftentimes we found humor in it, “You’re still on mute”, and “Sorry about my dog/kids in the background” have become commonly inserted into most meetings. I would challenge that I know more about some of my co-workers now than I did working next to them in the office.
We are proud of how we weathered 2020 and came out feeling stronger and more connected than ever before. We are proud of our industry and the changes we’ve collectively made together. 2021 is looking like a promising year of more growth and innovation, we can’t wait to go on this journey with you. Thank you for making 2020 a year of growth.