Soligent is committed to providing our clients with excellent customer service every step of the way. One way we can achieve this goal is by enabling customers with the ability to create Will Call orders. Below, we’ve outlined instructions and tips to ensure a smooth Will Call order process and pick-up experience.
Will Call Frequently Asked Questions:
How do I submit a Will Call order?
Orders can be placed online via connect.soligent.net by indicating the shipping method as “Will Call.” Will Call orders can also be placed through your Account Manager (AM) or Account Support Coordinator (ASC).
How will I know when my Will Call order is ready?
Once your order is processed; you’ll receive a Sales Order Acknowledgement email regarding your order. After your order has been paid and inventory has been selected, you’ll then receive a Will Call Pick Up Confirmation email.
What do I need to bring for my pick-up?
Please have your Will Call Pick Up confirmation email and appropriate transportation readily available. The email will include your Sales Order Number.
How do I change a Will Call pick-up time?
Call or email your Account Support Coordinator to assist you with a day that works with your schedule.
What happens if I don’t pick-up my order?
Will Call orders not collected within 5 business days and/or have not been rescheduled with Sales will be canceled and restocked. A restocking fee may apply.
How soon can I pick-up my Will Call Order?
Once payment and inventory have been established, same day Will Call orders are fulfilled as quickly as possible.
Soligent Warehouse Locations:
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Arlington Distribution Center 3996 Scientific Dr Arlington, TX 76014 M-F 8:30 a.m. – 5 p.m. CDT |
Cranbury Distribution Center 3 Security Dr #303 East Windsor, NJ 08512 M-F 7 a.m. – 4 p.m. EST | Fontana Distribution Center 13112 Santa Ana Ave #A3 Fontana, CA 92337 M-F 6 a.m. – 5 p.m. PST |
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Las Vegas Distribution Center 5475 Wynn Rd #300 Las Vegas, NV 89118 M-F 6 a.m. – 3:30 p.m. PST |
North Aurora Distribution Center 300 Overland Dr North Aurora, IL 60542 M-F 8 a.m. – 4:30 p.m. CDT | Orlando Distribution Center 13643 S Orange Ave #100 Orlando, FL 32824 M-F 6:30 a.m. – 6 p.m. EST |
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Sacramento Distribution Center 1790 Bell Ave Sacramento, CA 95838 M-F 6 a.m. – 4:30 p.m. PST |
San Antonio Distribution Center 5003 Eisenhauer Rd #105 San Antonio, TX 78218 M-F 7 a.m. – 3:30 p.m. CST |
If you have any outstanding questions regarding this policy or other topics, please do not hesitate to contact us at (800) 967-6917 or through your Account Support Coordinator directly.